Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. Implementing appropriate improvements to the OPDIV processes to facilitate increased project performance. Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. Page 1 GAO-04-394G GAO IT Investment Management Framework Preface Investments in information technology (IT) can enrich people’s lives and improve organizational performance. Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. Establishing and approving changes to cost, schedule and performance goals. All HHS IT projects shall use appropriate, proven development methods to ensure that planned and actual delivery of new or modified technical functionality occurs at least every six months, including but not limited to agile methods to ensure incremental delivery. Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … Participating in user acceptance testing to validate system requirements are met. Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service . Planning and conducting phase activities and verifying that the set of deliverables for the phase is complete. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Note: IT Project Managers must have the appropriate level of certification given the size, risk, and complexity of the project. These KPIs will be set out within the Performance Management Framework process, rather than being defined in this strategy document. HHS OCIO Policy for Information Technology Capital Planning and Investment Control, September 2016, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, February 14, 2003, OMB Memorandum 05-23, Improving Information Technology (IT) Project Planning and Execution, August 5, 2005, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, December 21, 2010, HHS-OCIO Policy for Enterprise Architecture, August 7, 2008, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, July 28, 2009, OMB Memorandum M-15-14, Management and Oversight of Federal Information Technology, June 10, 2015, GAO Cost Estimating and Assessment Guide, March 2009, OMB Circular A-11, Preparation, Submission and Execution of the Budget, OMB Circular A-127, Financial Management Systems, OMB Circular A-130, Management of Federal Information Resources, HHS-OCIO Policy for Records Management, November 25, 2015, HHS-OCIO Policy for Records Management for Emails, May 15, 2008, HHS-OCIO Policy for Records Holds, January 20, 2011, HHS Policy on Section 508 and Accessibility of Technology, HHS Security Policies, Standards, Memorandums, and Guides, HHS-OCIO Policy for Personal Use of Information Technology Resources, August 1, 2013, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, April 5, 2010, HHS-OCIO Policy for Privacy Impact Assessments (PIA), February 9, 2009. {5¸ TÎ2(““89°×?Âo;øñèҟšœ50óóPW2ÉrÆ0Ë~WåÐУА š–bÈz>ôó‰"ó LšU´0Ù÷Œ'£…° ->Ü´ø°8Àwƒ,`_Bý.§Ãâiw#s¯œ}­öëêjƒ´ö(Yp}cF¿în9£¯vwŒ«w’ Let us look at a customer order process as an example (see Figure 4). Performance management is a whole work system that begins when a job is defined as needed. This policy revises and supersedes the “HHS OCIO Policy for Information Technology (IT) Enterprise Performance Life Cycle (EPLC)” dated October 6, 2008. Implementing the EPLC framework helps ensure the quality of HHS IT products through improved project management processes. The term "performance information" is used as a generic term for non-financial information about government services and activities. Information Technology Planning: I/T planning and management is linked to business strategic and tactical planning and management in order to achieve enterprise performance improvement. Effectively utilizing an incremental development methodology that produces end-user functionality at least every six months as specified in the Project Process Agreement that is approved by IT Governance. Washington, D.C. 20201 Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. The EPLC Policy is being revised i… In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. CMMI Capability Maturity Model Integrationis a process improvement approach whose goal is to help organisations improve their performance. 200 Independence Avenue, S.W. Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. The HHS OPDIVs are responsible for preparing implementing documentation within 120 days of the effective date of this policy and providing a copy to the HHS CIO. A project that uses newer, less proven methods must have approval by the appropriate HHS or OPDIV IT Governance body. set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. The performance measurement framework developed by the study is structured using the Balanced Scorecard (BSC) and can be used to quantify benefits and … The Framework outlines a set of agreed terms for performance information for use within the public sector. subject of performance management systems, their use in public institutions and how such systems could be supported by information technology to enhance performance and efficiency in public institutions. Information Technology Competency Model The Employment and Training Administration (ETA) has worked with the Office of Disability Employment Policy (ODEP) and technical and subject matter experts from education, business, and industry to update a comprehensive competency model for the Information Technology (IT) industry. Validating and endorsing the business process models and requirements documentation for their projects. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. Benefits of IT performance management are that a focus on the realization of strategic, Developing and sharing best practices for cost estimation, appropriate metrics and other areas of common interest to help assure successful outcomes of the IT project. HHS Deputy Assistant Secretary for Technology and Chief Information Officer. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. Öð0þõÎbÀšKkù¸œ:”¿WF¶[à’Í֟wÖPNäL_”w‹ãn“)ðÉE’VZ¼ÚàCþl›†Œ#´@B‡Šè›Ë@{K ~§ öÉ\FÐÊVä[+Ò S= ZæòŸÁ. Figure 4. Approving a baseline tailoring strategy for each project (as documented in the Project Process Agreement) and requesting IT Governance approval for subsequent changes to the baseline. Managing and governing all IT projects from perspective single, standard project management framework facilitates HHS-wide compliance with the Clinger-Cohen Act, FITARA, and other legislative and regulatory requirements that require HHS to manage and govern its IT projects from an enterprise perspective. The EPLC framework allows tailoring to accommodate the specific circumstances of each project. Providing recommendations for improvement, continuation, termination, and reviewing risks and mitigation plans. Developing Corrective Action Plans and/or Baseline Change Requests, as appropriate. (2012), "A conceptual framework for information Please direct questions, comments, suggestions and requests for information to the EPLC resource mailbox: EPLC@HHS.gov. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. Service metrics measure the performance of the technology that supports the process. Ensuring there is active participation of critical partners and IT governance throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. Structure: HHS IT projects will be managed and implemented in a structured manner, using sound project management practices, and ensuring involvement by business stakeholders and technical experts throughout the project’s life cycle. An IT Strategy Framework can define strategic IT CMMI can be used to guide process improvement across a project, a division, or an entire organisation CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University Ensuring that all appropriate Critical Partners, including business stakeholders and technical experts, are involved and their input is effectively adjudicated throughout the life cycle of the IT project. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. HHS Project/Program Management Office, 8.6. The HHS Project/Program Management Office is responsible for: Establishing a minimum set of core activities and deliverables for all IT projects. Keywords: information technology, diffusion of innovations (DOI) theory, technology-organization-environment (TOE) framework, interorganizational systems (IOSs), … At the heart of accountability is measurement and evaluation. and organisational constructs, enabling technology and information fail to align. Execution of the Budget (July 27, 2002) and Circular A-130, Management of Federal Information Resources (Nov. 28, 2000). Validating that the resulting IT system or service meets business requirements and continues to meet business requirements. EPLC establishes a project management and accountability environment for HHS IT projects to achieve consistently successful outcomes that maximize alignment with Department-wide and individual OPDIV goals and objectives. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document- PDFthat describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. This Policy will not be implemented in any recognized bargaining unit until the union has been provided notice of the proposed changes and given an opportunity to fully exercise its representational rights. Conducting formal Project Reviews at specified points in the life cycle. Reporting to the HHS or OPDIV IT Governance organization, missed milestones and/or variances in percentage of project cost, schedule, or performance outside any defined acceptable ranges. On a macro level, the CTA A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas. While these communications may provide the public with helpful information they cannot, by themselves, impose binding new obligations on regulated entities. Ensuring effective incremental development principles and practices. The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. Information is a strategic resource that underpins the key functions and decision making processes of a local government. Identifying the business needs and performance measures to be satisfied by the project. The set of key performance indicators (KPIs) which comprise the Performance Management Framework will be reviewed and set each year to take account of changes in local, contractual and regulatory requirements. The EPLC CCB is responsible for: This HHS OCIO IT EPLC Policy is implemented in conjunction with the following guidance: HHS Acquisition Regulation (HHSAR), December 18, 2015. Implementation of the EPLC methodology allows HHS to improve the quality of project planning and execution, reducing overall project risk. The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of Use of IT Performance Management Framework COBIT health checks are used to determine current state of IT and identify weaknesses in processes and controls COBIT metrics are used to track outcomes and performance of key IT Processes. All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. While not all the tools are in place at every organization, the new practices are becoming clearer and more standardized, and they are definitely working. In addition, "performance indicator" and "performance measure" are sometimes used interchangeably. Implementing appropriate measures to monitor the implementation and operation of EPLC. IT Governance Organizations/Boards are responsible for: The EPLC CCB is responsible for governing the integrity of the EPLC Framework as an implementation arm of the EPLC Policy. Operating according to an approved charter. The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted Implementing appropriate improvements to the EPLC framework to facilitate improved project performance and appropriate engagement levels between program managers and IT stakeholders. The Cybersecurity Framework can help federal agencies to integrate existing risk management and compliance efforts and structure consistent communication, both across teams and with leadership. U.S. Department of Health & Human Services Maintaining information on project status, control, performance, risk, corrective action and outlook. General Accounting Office, Information Technology Investment Management: A Framework for Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. 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